Accessibility Statement

Accessibility statement for www.ringwood.gov.uk

This accessibility statement applies to www.ringwood.gov.uk.

This website is run by Ringwood Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email town.council@ringwood.gov.uk
• call 01425 473883
• visit Ringwood Gateway, The Furlong, Ringwood BH24 1AT

We’ll consider your request and get back to you in 7 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email, telephone or visiting our office using the contact details given above and ask for the matter to be referred to the Town Clerk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

For people who are deaf, hearing impaired or have a speech impediment, we can arrange a British Sign Language (BSL) interpreter if you contact us before your visit.

Find out how to contact us.

Technical information about this website’s accessibility

Ringwood Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By [date], we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix meeting agendas, meetings or reports.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video: We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

If you have any issues with the accessibility of any of the content on this website, please contact us and let us know and we will forward the information on to our web development team.

Preparation of this accessibility statement

This statement was prepared on 29-10-2021. It was last reviewed on 29-10-2021.

This website was last tested on 29-10-2021. The test was carried out by Juice.